Frequently Asked Questions

Once parked, please ring the door bell on the lefthand side of the gate and I will be with you promptly. If this is your first appointment, a short form with some basic information will need to be filled out and we can run though your dogs requirements and behaviour. I will check your telephone number to ensure I have a point of contact during the appointment and to notify with an accurate collection time. 

Unless your dog will benefit from your presence, I politely ask that you don’t stay as most dogs do settle and behave better when owners aren’t in sight. You are more than welcome to wait on site in your vehicle or I highly recommend a visit to Blackstocks Country Estate, 0.7 miles up the road, where they have a lovely cafe and farm shop. Hailsham town centre is a 5 minute drive where you'll find various cafes and coffee shops. 

We except cash and all major debit/credit cards including American Express. I'm afraid we do not take bank transfers as a method of payment from new customers.

For at home care, a slicker brush, comb and a detangle spray are essential to keeping your dog on top form between grooms. A good detangle spray will help make the process a little easier for your dog if they dislike the process or are prone to knotting. If your dog Is more sensitive, then I recommended a ball pin slicker brush that’s more gentle on the skin. Combs are great for teasing out tricking knots and for running through the coat to check spots you've missed! 

For dogs that shed a lot, a rubber curry brush is perfect to help remove the undercoat, and help the skin and hair follicles breath. I recommend the 'Kong Zoom Groom' rubber brush.

In addition, it is important to regularly check your dogs paw pads for foreign bodies that cause cause discomfort especially grass seeds in the summer months. Cleaning your dogs ears at home is super easy, I recommend 'For All Dog Kind' Topical ear cleaner on a piece of cotton wool to clean the ear canal or Leucillin Natural Antiseptic ear drops. 

Curly coated breeds (i.e. Cockerpoo, Bichon Freise, Labradoodle, Cavapoo, Poodle cross breeds) should be brushed at home no less than every other day. An appealing characteristic to these breeds is their hypoallergenic fur, however this means that they do not shed their coat so its maintenance is a priority to keeping them healthy and comfortable. These breeds must be regulars to the grooming salon, every 4 - 6 weeks, unless their coat is kept very short in which case they may be able to go longer between visits.

Silky & Drop coat breeds (i.e. Shihtzu, Schnauzer, Tibetan Terrier, Yorksire Terrier) should be brushed 3 - 4 times a week and visit the grooming salon every 6 - 8 weeks. These breeds have hair similar to human hair, imagine how your hair would be if you didn't brush it regularly? 

Spaniels & Double coated breeds (i.e. Labradors, Huskies, Pomeranians, Collies, German Shepards) should be brushed once a week to help maintain their shedding undercoat and keep the hair follicles and skin healthy. Spaniels ears and furnishings requiring brushing regularly to prevent matting and should be groomed every 8 - 10 weeks. Double coated breeds that don't require clipping or cutting are best groomed seasonally to help with coat change. This is when they are most likely shedding hair all over your house! 

Once they have received their 2nd course of vaccinations, it's safe to bring your puppy in for an exciting first groom! Its very important to get your puppy used to the grooming process as soon as possible even if they are a breed that doesn’t require regular grooming. Your puppy's first few grooming sessions are vital to ensuring they have a positive attitude towards the groomers for the foreseeable future. Introduce your puppy to brushes and at home grooming as soon as you've welcomed them into your home, make it a fun, regular experience to help mature and bond with your puppy!

It's best to avoid grooming when your bitch is in season as they are can be more sensitive and intimidated by the grooming process than normal. Your bitch may be more uncomfortable leading to behavioural issues which may make her more upset.